In a statement Friday, Ticketmaster apologized to Taylor Swift and her fans for the ticket situation

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The seller said, "We want to apologize to Taylor and all of her fans – especially those who had a terrible experience trying to buy tickets."

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Taylor Swift responded Friday to fans' frustration over poor pre-sales for her upcoming "The Eras" tour

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Swift recently added 17 dates to the U.S. tour, which kicks off in March in Arizona and ends in August in Los Angeles. The tour will consist of 52 concerts

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Ticketmaster said Thursday that more than 3.5 million people pre-registered for Taylor's Verified Fan sale, the largest in its history

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Friday night was an unusually busy one for both Ticketmaster and Live Nation on the public-relations front

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Ticketmaster system quality and the next best primary ticketing system

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Although there have been complaints about Ticketmaster aggressively hosting resale tickets on their site

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